FAQs

I received my order and want to return/exchange it. How do I do that?
Please email support@dotslevel.com for return address. Only available for eligible items, made-to-order items are final sale. 

I received my order and it is incorrect! What do I do?
Oh no! We will get you the correct items asap. Please email support@dotslevel.com as soon as possible with your order number and an image with detailed description of the incorrect item(s) you received. 

I received my order and an item is damaged! What do I do?
Please email support@dotslevel.com as soon as possible with your order number and an image of the damaged item(s) which you received. A replacement order will be shipped to you immediately.

I’m unsure about a size. How can I get help?
You can view our sizing chart under each item which has size variation, which helps you with sizing and fit questions. 

Where can I track my order?
Go to this Tracking Page. Pease use your Order no. and Billing email address to track your shipment in real time.

Will I pay for custom fees?
Yes, SMDS is not responsible for import duties/fees on orders shipped internationally. Taxes and duties are to be collected upon delivery. These charges are determined by each individual country.